Green Cross Health Limited ("Green Cross Health") respects the privacy of its clients, customers and patients.
For the purposes of applicable privacy legislation, the "Data Controller" in respect of your personal information is Green Cross Health Limited.
Personal information is any piece of information that relates to a natural person who can be identified, directly or indirectly. Given the nature of Green Cross Health's business, this may include sensitive information about a person's health.
We will collect the personal information you provide us and we may also collect personal information online from your computer, mobile or other device. We may collect your personal information from a range of third parties and share your personal information (where we determine appropriate) with a range of third parties, including marketing, data storage and security service providers. We may also share your personal information within Green Cross Health for permitted purposes, including marketing and administration. We may also disclose your personal information to customs and immigration, governmental and law enforcement agencies. The sharing of your personal information will be subject to all applicable legislation, including the Privacy Act 1993 and the Health Information Privacy Code 1994.
If you are a Living Rewards member, or hold any account associated with us, we may also collect from and share your personal information with a range of third parties including our Living Rewards partners and our other third party
business partners. We will deal with your personal information for a broad range of purposes, including to facilitate the services you have requested, to better understand your preferences, and to generally conduct and develop our business.
If you choose not to provide us with the personal information that we request then we may not be able to offer our services and products to you.
If we collect personal information from you, it is likely that we will store it in our central data storage facilities in New Zealand. Each time you utilise our services you will be confirming that the information supplied to us is current.
You may have rights under privacy legislation to access, delete and correct the personal information we hold about you. If you would like to access or correct your personal information, or if you have any questions or complaints in relation to privacy, please contact us. If we decide to refuse your request for correction of your personal information, we will notify you of our decision in writing, if required by law.
THE PERSONAL INFORMATION WE COLLECT ABOUT YOU
Health and other personal information
We collect and use the personal information that you provide to Green Cross Health pharmacies (operating under the Unichem and Life Pharmacy banners), medical centres (operating under the Radius Medical and The Doctors banners) and community care services (operating under the Access Homehealth and Total Care Health Services banners) and the information that these businesses provide to us relating to you (for example, your contact details and services used or procured by you). The personal information we may collect about you includes your name, address, date of birth, phone numbers, email address, and any other personal information you may volunteer (or which may be volunteered on your behalf) as part of your engagement with Green Cross Health members and/or persons employed by them.
Information we receive from other sources
Medical and other occasions
We may collect and disclose personal information about a person, including sensitive details about your physical and/or mental health, to third party medical, safety and/or security personnel if we believe that the collection or disclosure of the information is desirable to lessen or prevent a serious threat to an individual's life, health or safety or a serious threat to public health or public safety.
Promotions and surveys
If you enter a Green Cross Health competition or promotion, we will collect the information you provide as part of your entry. If you provide us with the names and contact details of any other people that you would like to have participate in our contests or promotions, we will also collect this information, and we draw your attention to section 5 below. If you complete a survey conducted by or on behalf of a member of the Green Cross Health, we will collect information about you in your survey answers, including your name, unless you choose to answer anonymously.
OUR PURPOSES FOR COLLECTING YOUR PERSONAL INFORMATION
We may collect, hold, use and disclose your personal information (including the personal information that we obtain from third parties and the personal information that is collected online from your computer, mobile or device) for a number of purposes, including:
If deemed necessary, a unique identifier may be allocated to you in order for us to carry out one or more of our business functions.
You have the right to ask us not to process your personal information for marketing purposes. You can exercise your right to ask us not to process your personal information for marketing purposes at any time by contacting us or by unsubscribing to our marketing emails.
WHO DO WE DISCLOSE YOUR PERSONAL INFORMATION TO?
We may disclose your personal information:
We may also disclose your personal information to third parties:
YOUR OBLIGATIONS REGARDING THE INFORMATION YOU PROVIDE US ABOUT OTHERS
what happens if you choose not to provide us with information?
If you choose not to provide us with the personal information that we request then we may not be able to offer our services and products to you. If you do not provide us with the information we request, we may not be able to accept your membership application for Living Rewards membership or your entry into a promotion. We may not be able to provide you with Living Rewards member benefits.
If you choose to limit the amount of personal information that can be collected from your computer, mobile or other device, you can do this by restricting cookies on your computer or device. However, this may significantly reduce the functionality of our websites and we may not be able to process your online requests.
ACCESS TO AND CORRECTION OF YOUR PERSONAL INFORMATION
Under applicable privacy legislation, you may have rights to access, delete and correct the personal information held by us. You may request access to the personal information that we hold about you by contacting us. If we refuse access, or if we decide not to make the corrections or deletions you request, we will provide you with a written notice which sets out the reasons for the refusal, if required by law. We reserve the right, however, to deny or limit access or amendments to your personal information where we are entitled by law to do so (for example, where complying with the request could prejudice the prevention or detection of crime).
Where applicable law permits, we may charge a fee for responding to a request for access to and/or disclosure of personal information.
Freephone (calling within New Zealand): 0800 762 672
Tel: +64 (0) 9 571 9080
The Privacy Officer
Green Cross Health Limited
Private Bag 11906
We will take reasonable precautions to keep your personal information secure. However, you acknowledge and agree that you are solely responsible for the security of any online accounts you have and the security of your computer, mobile phone, tablet or other mobile device. You acknowledge that the internet is inherently insecure. You accept the risk that any information stored or transmitted on the internet or through email may be intercepted or subject to unauthorised access or fraudulent behaviour.
We will retain your personal information for as long as is necessary to carry out the purpose for which the information was collected, subject to the Health (Retention of Health Information) Regulations 1996.
To protect your own privacy, you should not share your Living Rewards membership number, any account password information or personal identification numbers (PINs), mobile device passcodes, passwords or access codes with others including third party information aggregators, as the sharing of these details could enable others to access your personal account information on our websites.
LINKS TO OTHER WEBSITES
Green Cross Health websites may provide links to other websites for your ease and convenience. These websites may have different security standards and privacy policies. We recommend that you read the privacy policies for these websites before deciding whether to divulge information to these websites. We are not responsible for the information you choose to divulge to these websites.